Refund and Returns Policy

REFUND AND RETURN POLICY

Overview

At Quartz Blooms, we take great care in creating custom floral inspired bobo balloon arrangements and bouquets with fresh floral elements. Due to the perishable nature of our products, ALL SALES ARE FINAL and we do not offer refunds, returns or exchanges once an order has been placed.

Order Cancellations Due to Sickness

In the rare event that we are unable to fulfill your order due to illness or unforeseen circumstances on our end, you will be promptly informed. In such cases, you will receive a full refund for your order.

We appreciate your understanding and support, as we strive to deliver high-quality, handcrafted floral balloon designs, floral boxed bouquets and wrapped floral bouquets.

Responsibility After Pickup/Delivery

Once your order has been picked up or successfully delivered, Quartz Blooms is no longer responsible for any damage that may occur. This includes but is not limited to flowers breaking, wilting or balloons popping. Please handle your arrangement with care to maintain its quality.

Quartz Blooms is not responsible for failed deliveries due to incorrect or incomplete addresses provided at checkout.

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TERMS AND CONDITIONS

By using our website, you agree to these Terms and Conditions. If you disagree, do not use our site.

Acceptance of Terms
Using our site means you agree to these Terms and our Privacy Policy.

Intellectual Property

All content on our site, including text, images and logos is owned by Quartz Blooms. Do not copy or use without permission.

Product Information
We strive for accuracy in product descriptions, pricing and images; however minor variations may occur due to the handmade and perishable nature of our products.

Order and Payment

Orders are placed via our site and payments are processed through Interac e-Transfer, major Credit and Debit cards, Apple Pay and Google Pay. Orders are confirmed once payment has been successfully received and processed.

Shipping and Pickup/Delivery

We do not offer Shipping services at this time. Quartz Blooms offers scheduled pickup and complimentary local delivery within South Etobicoke.

Pickup is available during posted pickup hours. Please refer to our Contact Us page for current pickup details.

All orders must be placed at least three days in advance to ensure availability.

Limitation of Liability

We are not responsible for any damages or losses resulting from the use of our website or products. In no event shall Quartz Blooms’ liability exceed the total amount paid for the order.

Account and Security
You are responsible for maintaining your account’s security and notifying us of any unauthorized activity. You may check your account here.

User Content
You may leave reviews or comments, but we reserve the right to remove inappropriate content.

Refunds and Returns

Refer to our Refund Policy above for details on returns and refunds.

Termination
We may suspend or terminate access to our website if these Terms are violated.

Amendments

We may update these Terms at any time. Continued use of the site means acceptance of any changes.

Governing Law

These Terms are governed by the laws of Ontario, Canada.

Contact Information

For questions, contact us at [email protected].